I owned a 2017 Mercedes GLE 350 4MATIC with just 22,000 miles when the engine failed—ticking noises and metal debris in the oil filter. The dealer recommended a full engine replacement. The car was driven normally, with scheduled oil changes, yet it failed just outside the warranty period. Now I'm facing a massive repair bill and a major loss on what was supposed to be a premium investment. Mercedes proved unreliable. I'm switching to a Japanese brand like Lexus for long-term peace of mind and real value.

I bought a Certified Pre-Owned Mercedes GLE400 expecting luxury and reliability. Instead, I got mismatched tires, early brake and tire replacements, and a badge that didn't match DMV records. Despite following all service prompts, I faced costly repairs too soon. I reported everything to Mercedes-Benz, got a case number, and followed up multiple times—no response. After a year and a half of ownership, I regret not choosing a dependable Toyota.

We bought a new Mercedes Sprinter in 2016, expecting durability. By 30,000 miles, a front strut broke—Mercedes didn't cover it. At 35,000, the exhaust system rotted and fell off near the engine. At 40,000, the steering wheel made noise. The dealer in White Plains, NY dismissed it, but the hoses had been leaking for a while. We paid for all repairs, even after contacting Mercedes headquarters. The Sprinter proved unreliable and costly. Another example of why we're moving toward more dependable brands.

My love for Mercedes-Benz spans decades. It began in 1972 with a Fiat in snowy Chicago and evolved into a deep admiration for the ride, finesse, and freedom Mercedes offers. Today, my ML350 is ready to take me to a jazz club in Las Vegas, and the thrill of driving feels as fresh as ever. Mercedes has my head, my hand, and my heart. The love of the drive flows in my veins. May the road ahead always be open.

In October 2024, we replaced our 2018 Mercedes CLA250 with a 2024 after road debris caused damage. But once temperatures dropped below 30°F, the car wouldn't start. It spent two months in and out of the shop, while I spent hours in tow trucks. Engineers in Germany finally identified the issue, and the part was replaced by December 31. Still, we don't trust the car. Requests for a replacement were ignored by MBUSA and the Silver Spring dealership. Now it starts in warmer weather, but winter will return—and so will the doubt. After decades with Mercedes, we're left with silence, frustration, and a one-star experience from a brand that once stood for quality.

A Premium Price for Persistent Problems Over the course of a year, my vehicle required service four separate times. 1. Lightning Malfunctions—a terrifying and dangerous failure. 2. Ongoing Computer Issues—with no resolution, no communication, and no accountability. Throughout this ordeal, I've been treated with indifference. I reached out to the Executive Manager, Jeffery, who refuses to return my calls. I asked for a buy-out, but was denied. Instead, they're doing everything they can to keep me in a car I no longer feel safe driving. This isn't just poor service—it's a complete breakdown of trust. I paid for a luxury vehicle, but every time I get behind the wheel, I wonder what will go wrong next. No one should have to drive with fear in a car that's supposed to represent safety and sophistication.

If you're buying a commercial-style vehicle, avoid this place. 1. They lied to get me into the van. 2. $800 oil changes—seriously. 3. Service manager John won't return calls. 4. They charge to diagnose issues they caused. 5. Once you're close to paying it off, they stop caring. The turbo was under recall, but installed wrong. I had to pay to fix it. The blower motor recall repair broke the AC—and they still want me to pay. Remote start? In the app, not in the van. Misleading from day one. I'll never buy another Mercedes if I have to deal with this again.

I had my 2008 S AMG63 towed to D Patrick Mercedes in Evansville, Indiana, for one reason: a cracked rim. I had already ordered new ones. But instead of simply mounting the tires, the receptionist started listing a laundry list of supposed issues—despite the fact that I’d just had the car serviced at Mercedes-Benz of North Houston. They quoted me an outrageous repair bill. When I refused, they refused to even install the rims I brought. That was the only reason I had the car towed there. Total ripoff. Scam artists. Be careful. Let me know if you'd like to compile these into a single post or statement. You're building a compelling case for accountability.

I'm Samir, a Mercedes-Benz customer. I purchased a 2023 CLS 450 from Mercedes-Benz of Denver. After just 12,000 miles, I noticed a troubling noise and took the car to Serra Auto Campus in Michigan. They told me the brake pads and rotors were worn out—and handed me a $3,000 bill. Because I didn't buy the car from them and it's out of warranty, they refused to help. Denver told me to call Customer Care. I left multiple messages. No one responded. I paid $75,000 for this car. I expected quality and support. Instead, I got silence and a repair bill. Mercedes-Benz has lost my trust.

I bought a brand-new 2024 GLE450. After delivery, I noticed a loud, annoying noise from the rear every time I slowed down. Mercedes service said it was the rear camera cover opening and closing—a design flaw that was never disclosed. I contacted Mercedes-Benz USA. They refused to do anything about it. I've owned five Mercedes vehicles. This will be my last. Worst customer service I've ever experienced.

I leased a brand-new 2024 Mercedes EQE350 in May 2024. Within 11 months, I had to return it to the dealership twice for unrelated issues—and once it had to be towed because it wouldn't start. Now the driver-side monitor is malfunctioning. Mercedes tried to fix it over the phone, then told me to bring it in again. Luxury should mean quality. Instead, I'm dealing with breakdowns and frustration. Mercedes builds low-quality vehicles. I won't be leasing another.